Stockwell Removals Service Terms and Conditions
These Terms and Conditions set out the basis on which Stockwell Removals provides domestic and commercial removal and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
1.1 Client means the individual, business, or organisation that requests and / or pays for the services.
1.2 Company means Stockwell Removals, the provider of the services.
1.3 Services means removal, packing, unpacking, loading, unloading, transportation, storage, and any other related services supplied by the Company.
1.4 Goods means all items, furniture, personal effects, equipment, and other property in respect of which the Company provides the Services.
1.5 Service Area means the geographical areas within the United Kingdom in which the Company offers its services, including local, regional, and nationwide moves.
1.6 Quote or Quotation means the written or verbal price estimate provided by the Company for the Services.
2. Scope of Services
2.1 The Company provides removal services for residential and commercial clients within its Service Area. This may include local moves within the same town or city, as well as moves between different regions of the UK.
2.2 Services may include packing and unpacking, dismantling and reassembling of basic furniture, provision of packing materials, transport of Goods, and, if agreed, short-term or long-term storage.
2.3 Any additional services requested on the day of the move, and which are not included in the original Quote, will be subject to additional charges at the Companys prevailing rates.
2.4 The Company reserves the right to decline to carry out any work which it reasonably believes may pose a risk to health and safety, breach any law or regulation, or fall outside the scope of a standard removal service.
3. Quotation and Booking Process
3.1 Quotes may be given based on information supplied by the Client, either verbally, in writing, or following a survey. All Quotes are estimates only and are subject to revision if the information provided is incomplete, inaccurate, or changes before the move.
3.2 The Quote will specify the nature of the Services, the estimated cost, and any key assumptions, such as parking availability, access to the property, number of floors, and quantity or nature of the Goods.
3.3 To make a booking, the Client must confirm acceptance of the Quote and these Terms and Conditions. A booking is not confirmed until the Company has acknowledged acceptance and, where applicable, received any required deposit.
3.4 The Company may require a survey in person or via remote means to assess the volume of Goods and any access or parking issues at the collection and delivery addresses. Any material differences identified between the surveyed information and the actual circumstances on the day may result in additional charges.
3.5 The Company reserves the right to refuse any booking at its absolute discretion.
4. Client Obligations
4.1 The Client must provide accurate and complete information about the Goods, the properties involved, access, parking restrictions, and any special handling requirements.
4.2 The Client must ensure that suitable parking is available for the removal vehicle at both collection and delivery addresses. Any parking charges, permits, or penalties incurred as a result of the move will be the responsibility of the Client.
4.3 The Client is responsible for obtaining any permissions, permits, or authorisations required for the Services, including building management approvals and local authority permits where relevant.
4.4 The Client must ensure that Goods are properly packed and prepared for transport, unless the Company has been instructed to provide packing services. Fragile or high-value items must be clearly identified.
4.5 The Client, or a representative, must be present or contactable during the move to provide access, instructions, and confirmation of completion. If no representative is available, the Company will not be responsible for any delays or issues arising from the absence of instructions.
5. Excluded Items
5.1 Unless otherwise agreed in writing, the Company will not carry the following items: hazardous materials, flammable or explosive substances, live animals, perishable food, illegal goods, cash, securities, or valuable documents.
5.2 The Client must not include the excluded items within the Goods. The Company accepts no liability for any loss, damage, or consequences resulting from the inclusion of such items.
6. Price, Deposits, and Payments
6.1 The price for the Services will be based on the Quote, as adjusted for any additional work or variations agreed with the Client.
6.2 The Company may require a deposit at the time of booking. The amount and due date of any deposit will be communicated to the Client with the Quote or booking confirmation.
6.3 Unless otherwise agreed, the balance of the charges is payable no later than the day of the move, and in any event before unloading is completed at the delivery address.
6.4 Payment methods and timings will be notified to the Client during the booking process. The Company reserves the right to charge interest on overdue amounts at the statutory rate until payment is received in full.
6.5 All prices are provided on the basis of normal working hours. Additional charges may apply for moves carried out outside standard hours, on weekends or public holidays, or under exceptional circumstances.
7. Cancellations and Postponements
7.1 If the Client wishes to cancel or postpone a booking, the Client must notify the Company as soon as reasonably practicable.
7.2 The Company reserves the right to charge a cancellation or postponement fee, which may be calculated as a percentage of the total quoted price, depending on the notice period given by the Client.
7.3 Where cancellation or postponement is made at short notice, including on the scheduled moving day, the Company may charge up to the full quoted amount to reflect lost time and vehicle allocation.
7.4 The Company may cancel or postpone the Services where it is prevented or delayed by circumstances beyond its reasonable control, including extreme weather, road closures, accidents, illness, vehicle breakdown, or other events of force majeure. In such cases, the Company will seek to rearrange the Services at a mutually convenient time and shall not be liable for any consequential loss.
8. Access, Parking, and Delays
8.1 The Client must ensure safe and reasonable access to the property, including clear access routes, adequate parking space, and, where applicable, lifts or stairways suitable for the Goods.
8.2 If parking is not pre-arranged by the Client or if restrictions prevent the vehicle from parking close to the property, the Company may apply additional charges for extended carrying distances or delays.
8.3 The Company will not be liable for delays caused by factors beyond its control, such as traffic, road incidents, weather, waiting for keys or access, or issues caused by third parties.
9. Client Responsibility for Goods
9.1 The Client is responsible for ensuring that all Goods are ready for removal at the agreed time, unless packing has been arranged with the Company.
9.2 The Client must check that nothing is left behind at the collection property. The Company is not responsible for items left behind unless the omission is due to its negligence and the items were clearly specified to be moved.
9.3 The Client must ensure that appliances are disconnected, defrosted, drained, and otherwise made safe for transport before the move, unless otherwise agreed.
10. Company Liability
10.1 The Company will take reasonable care in handling, packing, and transporting the Goods. However, the Companys liability for loss of or damage to Goods is limited as set out in this clause.
10.2 The Company will not be liable for loss or damage arising from inherent defects, pre-existing damage, normal wear and tear, or the fragile nature of certain items, including but not limited to glass, ceramics, and delicate furniture, where reasonable care has been used.
10.3 The Company will not be liable for damage to the internal or external structure of buildings, driveways, or grounds, unless such damage is caused by the Companys proven negligence and could reasonably have been avoided.
10.4 In any event, the Companys total liability for loss of or damage to Goods, whether arising in contract, tort, or otherwise, shall not exceed a reasonable limit per consignment, which will be notified to the Client upon request. The Client should arrange additional insurance if higher protection is required.
10.5 The Company shall not be liable for any indirect, consequential, or economic loss, including loss of profit, loss of use, or loss of opportunity, even if advised of the possibility of such loss.
11. Claims and Time Limits
11.1 The Client must inspect the Goods as soon as reasonably possible after completion of the move.
11.2 Any visible loss or damage must be reported to the Company on the day of the move or, in any event, within a reasonable period following delivery. The Client should provide evidence, including photographs and a description of the issue.
11.3 Failure to notify the Company within a reasonable time may affect the Companys ability to investigate and may limit or extinguish any liability it may have.
12. Waste and Environmental Regulations
12.1 The Company operates in accordance with applicable UK waste and environmental regulations. It is not a general waste disposal contractor and will only remove waste as part of a properly arranged service that complies with relevant laws.
12.2 The Client must not request the Company to dispose of controlled waste, hazardous waste, or any item in a manner that would breach environmental regulations.
12.3 Where the Company agrees to remove unwanted items, this will be carried out in line with applicable waste transfer and recycling rules. Additional charges may apply for waste handling, recycling, and disposal.
12.4 The Client is responsible for declaring the nature of any items to be disposed of and for ensuring that no hazardous or prohibited items are included.
13. Storage Services
13.1 Where storage is provided, the Goods will be stored in a secure facility selected by the Company, either directly or through a third-party storage provider.
13.2 Storage charges will be payable in advance on a weekly or monthly basis, as advised by the Company. The Company reserves the right to withhold release of Goods from storage until all charges are paid in full.
13.3 The Client must give reasonable notice if access to Goods in storage is required or if Goods are to be removed permanently from storage.
14. Insurance
14.1 The Company maintains appropriate insurance in connection with its Services. Details of cover and any applicable limits are available on request.
14.2 The Client is strongly advised to obtain their own additional insurance for Goods in transit and storage, particularly for high-value or fragile items that may not be fully covered under the Companys standard arrangements.
15. Data Protection and Privacy
15.1 The Company will handle personal data provided by the Client in a manner consistent with applicable data protection laws in the UK.
15.2 Personal information is collected and used solely for the purposes of providing and administering the Services, including quotations, bookings, billing, and customer service.
15.3 The Company will not sell or disclose Client information to third parties except as required to deliver the Services, comply with legal obligations, or with the Clients consent.
16. Complaints
16.1 If the Client is dissatisfied with any aspect of the Services, the Client should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, resolved.
16.2 The Company will make reasonable efforts to address complaints promptly and fairly. Any remedies will be offered in line with these Terms and applicable law.
17. Amendments to Terms
17.1 The Company reserves the right to amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking.
17.2 Updated Terms may be made available through the Companys usual communication channels or upon request.
18. Governing Law and Jurisdiction
18.1 These Terms and Conditions and any contract between the Client and the Company shall be governed by and interpreted in accordance with the laws of England and Wales.
18.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to hear and determine any disputes arising out of or in connection with these Terms and Conditions or the Services, without prejudice to any mandatory rights the Client may have under consumer law in another part of the United Kingdom.
By confirming a booking with Stockwell Removals, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
