Stockwell Removals Privacy Policy

This Privacy Policy explains how Stockwell Removals collects, uses, stores and protects your personal data when you use our removal and related services. It applies to all Stockwell Removals customers in our service area, including individuals and businesses who contact us, request a quote, make a booking, or otherwise interact with us.

Who We Are and Scope of this Policy

Stockwell Removals is a removals and related services provider operating in the local area and surrounding regions. For the purposes of applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018, Stockwell Removals is the data controller for the personal data described in this Privacy Policy.

This Privacy Policy applies to all processing of personal data relating to customers and prospective customers in our service area. By using our services, requesting a quotation or otherwise providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.

Types of Personal Data We Collect

We only collect personal data that is relevant and necessary in order to provide our services. The categories of personal data we may collect include:

Identification and contact details, such as your name, postal address, collection and delivery addresses, and any additional contact details you choose to provide. Service and booking information, such as the type of removal service required, property type and access information, preferred dates and times, inventory details that you provide, and special instructions relevant to the move. Communication records, such as information provided when you contact us by any means, including notes of your enquiries, requests or feedback. Billing and payment information, such as information necessary to process payments and issue invoices. We do not store full payment card details; these are processed by our chosen payment processors. Technical and usage information, such as basic information about how you interact with our website or online tools, including approximate device, browser and usage data, where this is collected through cookies or similar technologies.

How We Collect Your Data

We may collect your personal data in the following ways:

Directly from you when you contact us to request a quotation, make a booking, or ask a question. Directly from you when you provide details at your property or at another agreed location in order for us to assess and carry out the removal services. From your use of our website or online tools, for example when you submit an enquiry form or provide information to obtain an estimate. From third parties where you have authorised another person to act on your behalf, such as a relative, colleague or representative, or where a business client provides us with contact details for individuals relevant to a particular job.

Lawful Basis for Processing Your Data

We will only process your personal data where we have a valid legal basis under data protection law. Depending on the context, we may rely on the following lawful bases:

Contract: We process your personal data where it is necessary to take steps at your request before entering into a contract, and to perform a contract for removal or related services that you have entered into with us. Legal obligation: We may process your data to comply with legal and regulatory obligations, including accounting, tax and record-keeping requirements. Legitimate interests: We may process your data where it is necessary for our legitimate business interests, and where these are not overridden by your rights and interests. This includes managing and improving our services, maintaining internal records, and responding to your queries. Consent: In limited circumstances, we may rely on your consent, for example for certain types of marketing communication. Where we rely on consent, you are free to withdraw it at any time.

How We Use Your Personal Data

We may use your personal data for the following purposes:

To provide quotations, estimates and recommendations, including assessing your needs and preparing a proposed service. To arrange and perform removal and related services, including planning the move, managing logistics, and carrying out the work at your property. To manage our relationship with you, including handling enquiries, rescheduling, customer service issues and feedback. To administer billing and payments, including issuing invoices, processing payments through our payment processors and maintaining financial records. To manage and improve our business operations, including training, quality control, planning and service development. To meet our legal and regulatory obligations, including maintaining appropriate records for tax, accounts and insurance purposes. To send you service-related information that is necessary to your booking, such as confirmations, reminders or updates about your removal services.

Data Retention and Storage

We retain your personal data only for as long as necessary for the purposes for which it was collected, or as required by law. In determining appropriate retention periods, we consider the type of data, the nature of our relationship with you, legal obligations and our legitimate business needs.

As a general guide, we typically keep records relating to removal services and associated invoices for a number of years after the end of the contract, in line with legal and tax obligations. Communication records and enquiry information may be kept for a period that allows us to respond to queries, manage potential disputes and review historical work.

When personal data is no longer needed, we take steps to securely delete or anonymise it.

Data Processors and Sharing Your Data

We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors are only permitted to process your personal data in accordance with our instructions and for the purposes set out in this Privacy Policy.

Categories of processors and third parties may include:

IT and system providers that support our operational systems, data storage and communication tools. Payment processors that handle payment transactions securely on our behalf. Professional advisers, such as accountants or legal advisers, where this is necessary for our business operations and to meet our legal obligations. Subcontractors or logistics partners involved in delivering specific aspects of our services, where necessary to perform the contract with you.

We do not sell your personal data. Where we share personal data with third parties, we take steps to ensure that appropriate technical and organisational measures are in place to protect your data.

International Data Transfers

Our primary operations are based in the United Kingdom. If we use service providers located outside the United Kingdom or the European Economic Area, we take appropriate steps to ensure that your personal data is given equivalent protection. This may include using standard contractual clauses approved by the relevant authorities or ensuring that the destination country has an adequate level of data protection.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These may include:

The right of access, which allows you to request a copy of the personal data we hold about you and information about how we process it. The right to rectification, which allows you to request correction of inaccurate or incomplete personal data. The right to erasure, sometimes known as the right to be forgotten, which allows you to request deletion of your personal data in certain circumstances. The right to restrict processing, which allows you to request that we limit the processing of your data in certain situations. The right to data portability, which allows you to request that we provide your personal data in a structured, commonly used format or transfer it to another controller where technically feasible. The right to object to processing, which allows you to object to processing based on our legitimate interests or for direct marketing purposes.

You can exercise your rights by contacting us using the contact details provided on our website or in your service documentation. We may need to verify your identity before responding to your request. There may be circumstances where we are unable to fully comply with a request, for example where we are required to retain certain data for legal reasons, but we will explain this to you if it applies.

Security of Your Personal Data

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, alteration or disclosure. These measures may include access controls, secure storage arrangements, staff training and procedures for managing suspected data breaches.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. The most current version will always be available from us. We encourage you to review this Privacy Policy periodically so that you remain informed about how we protect your personal data.

Contact and Complaints

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the details provided on our website or in your service documentation. You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed. We would, however, welcome the opportunity to address your concerns directly in the first instance.